Frequently Asked Questions (FAQs)
Click on the plus sign to find the answers to our most frequently asked questions.
1. What is Household Goods?
Household Goods, Inc. provides a full range of donated furniture and household items, free of charge, to help people in need make a home.
2. What types of items do you need?
Our clients are often coming out of hard times and frequently do not have even a bed to sleep on. Our list of most needed items include mattresses, metal bedframes, bureaus, kitchen/dining room tables, chairs, dishes, towels, blankets, sheets, pots and pans, lamps and small appliances. Almost anything needed to set up a household except clothing, food and toys are generally accepted. Please check our donation guidelines for information on what we accept.
3. Do you also need financial support?
Yes! We need your financial support to continue the work we do and serve our clients in need. Check out our donate funds page for further information.
4. What are ways I can support Household Goods?
You can support Household Goods in many ways. Make a monetary donation, donate household items, and/or volunteer your time to help us at Household Goods.
5. Can I get a tax receipt for my donation?
Yes, when you bring us items for donation or have large items picked up, we will give you a tax receipt for your donation.
6. Who do I make my check out to and what is your mailing address?
Please make your check payable to Household Goods and send to:
530 Main St.
Acton, MA 01720
or contribute online
7. How do I donate my household goods?
Household goods may be brought to our facility at 530 Main St. in Acton, MA on Tuesday, Thursday and Saturday mornings between 9am and noon. No appointment is necessary. Please see our donation guidelines. Questions? Contact us or call x4. Check our calendar for holiday closures before coming.
8. Do you have guidelines for the condition of donated furniture?
We do have donation guidelines of furniture and smaller household items. Items should be clean and in good working condition. We cannot accept items that are broken, torn or stained.
9. Do you pick up donations?
We do have limited pickup service available for large essential items in Acton and the surrounding towns of Concord, Carlisle, Westford, Littleton, Boxborough, Maynard, Sudbury and Stow. We kindly request a minimum $35 tax-deductible donation for this service. Please call x4 to schedule a pickup or use our online pickup form.
10. Why do you ask for a minimum donation for pickups?
We do encourage donors to bring items to us if at all possible. We help 250 families per month but charge no fees to our clients, nor to any agencies which might bring clients to us. We have no state or federal funding. In order to continue to provide services to our clients, we need to at least recoup our operating costs. This donation helps cover our costs.
11. How does a person in need get help from Household Goods?
If you are in need, or know someone in need of furniture and household goods, we’re here to help. The process begins with a referral from a social service agency. Types of agencies that can refer include housing authorities, DTA offices, religious organizations, schools and other community organizations.
12. Do you accept office furniture and equipment?
No, we only accept household furniture.
13. Will you resell my donation?
The vast majority of our donations, 96%, go directly to our clients in need. We do sell some items of value such as antiques and collectibles to help raise funds to pay for our operating expenses since this also helps us to serve our client base.
14. Do you take clothing, food or toys?
No, we do not take clothing, food or toys. Please see our Donation Guidelines.
15. What is the tax ID number for Household Goods?
The tax ID# for Household Goods is EIN# 04-3468139
16. Does my agency qualify to participate with Household Goods?
Please fill out this form to contact us regarding your agency.